First things first, ensure your product is fully charged and not attached to the charging cable before turning on. Locate the power button on the device and hold the button down for 3 seconds.Toys from the POP Collection range must be removed from the hard case before locating the V button interface to turn on the device.
We stand behind our products. If for any reason there is a problem with your purchase, we offer a replacement or full refund less shipping. Simply, complete the form here. Please thoroughly review all product troubleshooting FAQs before submitting the form
First of all, we’re so excited to help you embark on your self love journey! For the best advise on what vibe to purchase head over to our blog on first sex toys here.
No good things last forever, but with proper care and maintenance, Vush vibrators can be expected to perform in top condition for at least two years, depending on how often you use them and how intense you like your vibes.
Yeah baby, all Vush Stimuation sex toys are safe for use during pregnancy.
Yes! Our custom design magnetic charging cable is universally compatible across our whole range of VUSH toys.
Oh no! Have no fear, we’re here to help. If you have lost your vibrator charger, a replacement can be ordered here. If you believe you have received a faulty charger with your purchase, please contact us to discuss ordering a new charging cable.
VUSH products are made from the highest quality materials (medical grade silicone) and pass stringest quality control checks before they make it into our customers hands, they are built to withstand a whole lot of love!
We accept PayPal, Afterpay, Visa, and Mastercard payments.
Absolutely! Once your order has been fulfilled and is in transit with our delivery partner, we’ll send you an email containing all your tracking information. If you still need help regarding your order, please complete this form and someone from our team will be in touch to assist you directly with your query.
For hygiene and safety reasons, Vush only accepts returns or exchanges on unopened (a.k.a. sealed) products or if the product you received is deemed to be faulty. If you believe your product is faulty, please get in touch with us via our faulty product formhereand someone from our team will assist you directly.
We’re sorry if you don’t love your vibe, unfortunately not every toy is perfect for every body, and as such we are unable to provide refunds or credits for change of mind on working products. Please feel free to reach out to our customer service team for guidance on how to best use your product. Our team are also happy to provide guidance on a different vibe for you.
Unfortunately, as your order has already been sent out, we are unable to cancel it or make changes.
All orders are sent with Express Shipping (yay!). Order before 2pm ADST for same day Dispatch Monday to Friday.
Your order should be safely in your arms within 1-3 business days with Express Shipping. All orders arrive discreetly; no labels, descriptions, or any other telltale signs for nosy neighbours.
Vush offers free shipping on all orders over $69 (yay!) otherwise, your shipping cost will cost $10.00. All customs and import fees that your region may control are your responsibility, we are unable to cover these fees or taxes.
Unfortunately not, sorry lovely ladies. We do not cover any additional duties, charges, or taxes that your order may incur.
It’s what’s on the inside that counts. All our orders are sent in plain parcel packaging (think of the most basic parcel you can imagine) without any logos or branded labels. Our discreet packaging is especially perfect if you live with housemates, family or snoopy neighbours (we see you, Helen) so dw babe - they won’t blink an eye when your order is delivered!
For hygiene reasons, we don’t recommend sharing sex toys with a friend. If you’re keen to share Vush Stimulation toys with your friends or loved ones, why not gift them a powerful vibrator of their own? That way you can have your own Empress at all times. Sometimes it’s good to be selfish for self-love.
Cleaning your toys regularly is essential for prolonging their life and keeping them functioning at their best. For a step by step guide on how to clean our toys you can read our blog here.
Once your toy is clean and dry, store it out of direct sunlight and in a cool, dry location. For added discretion, we recommend slipping your Vush vibrator into one of our storage cases.
Hold up gorgeous! First thing’s first, the Empress must be charged for 2 hours using the charging cable included in the box. Simply plug the cable into the small hole marked ‘DC’ on the back of The Empress to charge. Once your Vush Empress is fully charged (hello, good vibes!) simply hold the power button down for three seconds, place the head of the toy over your clitoris, and show yourself some love. Thank us later.
Alright, we’ll spill the beans! These two types of sex toys bring you pleasure in different ways. A standard clitoral vibrator provides vibrations to your external clitoris, while a clitoral vacuum stimulator (a.k.a the Empress) uses a unique, powerful vacuum technology to mimic a sensation similar to oral sex and stimulate your internal and external clitoris, giving you deeper and longer-lasting pleasure. The best of both worlds!
Of course you can! Our luxe sex toys are designed to be used in any way you want - including by yourself, or with a partner during sex. For more information on how to incorporate toys into partnered sex, read our guide here.
Massage Oil Candle
Begin by lighting your candle and waiting 10-15 minutes for the wax to melt and the top layer of oil to form on your candle.
In the meantime, pop on your favourite playlist + get in the mood with our curated aphrodisiac blend of scents. Once the oil is melted, carefully blow out the flame, pour the warm wax from the spout of the candle + massage the oil into the skin for a pleasure-filled massage to ignite all senses.
Our massage oil candle wax has been designed to burn at a low temperature, just above body temperature making it safe to pour directly on your skin from the vessel.
No partner necessary! Treat yourself to a date night - light your candle, turn on your favourite playlist, and settle in for a night of self-pampering.
Not at all bestie! The Massage Oil Candle burns at a much lower temperature to than a regular candle, just above body temperature, so once the flame is extinguished the oil is absolutely safe to pour onto the skin.
Our sizes come in XS through to 2XL. You should select the size most similar to your usual dress size.
Our Spell On You Balconette Bra is specially designed to accommodate a wide range of bra sizes (and all those half sizes in between!), adjustable back straps allow for a personalised fit for the perfect band size.
VUSH Lingerie are delicate and intricate, therefore best to be cold hand-washed with a gentle soap. Do not soak your intimates for too long. Do not wash your intimates in warm or hot water.
Do not tumble dry. Dry flat in shade. Store your garments in the lingerie box or bag to keep safe from tearing or pulling. Intimates that have been cared and handled incorrectly and are damaged cannot be refunded.
Aura Pain Relief Device
The Aura device is discreet, thin and easy to apply, uniquely oval-shaped; it provides up to 5 hours of targeted and soothing temporary relief of Period Pain. The Aura soothes menstrual cramps, period and muscle pains of the abdomen and lower back areas. Comfortable to wear on the go underneath clothing, this natural form of pain relief offers free shipping + a 100 day money back guarantee so you can be completely satisfied!
Everybody and their pain levels are different, so we can’t say it will fully stop the feeling, but it is super effective in managing and reducing pain. In most cases, the drop is so significant it will feel like you’ve pressed the ‘off’ switch for your cramps.
Aura uses TENS (transcutaneous electrical nerve stimulation) which means it passes electro pulses across the skin to stimulate the nerves and relieve pain. These pulses trick your pain receptors into letting your muscles relax, help calm your overexcited nerves, and encourage endorphins for a happy body and mind. It sticks to your body using gel pads, which can be placed anywhere near the pain for targeted relief.
Nope! Our TENS device is discreet, petite, thin and completely silent. You can enjoy discreet pain relief anywhere, any time.
Absolutely! It is one of the many unique features of Aura. We know period pain doesn’t stop once you leave the house! Aura is designed to be super portable and compact, so you can take it anywhere with you. However, the device is not waterproof so avoid taking Aura to the ocean or pool as it doesn’t like getting wet!
Aura is designed to help relieve pain from conditions including Endometriosis, Fibroids, PCOS, Adenomyosis or Pelvic Inflammatory Disease. We do always recommend speaking to your doctor or health care professional about any concerns you may have and regarding your personal medical situation.
The electro currents kind of feel like buzzy pulses. Sort of like TV static, but on your skin. It’s totally painless, but may feel a little odd when you first start using it!
Use your Aura as often as you like. Once you turn on the device the therapy mode runs in 20 minute cycles. Repeat the cycle as many times as you need. When the device is fully charged you will get 5 hours of use.
Aura has 6 Therapy modes - each with a different massage technique to help soothe the pain. It is personal preference as to which sensation of therapy you prefer. Choose between Tapping, Kneading, Gua Sha style scaping, Acupuncture and Cupping. Of course you can have this set at a low level intensity or switch it up to a much higher intensity - you have 20 levels to choose from.
Because pain isn’t one size fits all, but the solution should be. The technology works by stimulating something we all have; dermatomes on your skin. Aura electrode pads are designed to move and flex comfortably with all bodies in consideration.
We know this may sound too good to be true, but TENS is a technology that has been around since the 1970s and has only gotten safer with time. Everyone from professional sports players to medical professionals swear by the tech for pain management of muscular pain. The Aura is TGA approved, FDA approved and CE mark certified.
Yes! Aura is safe to use with both copper and synthetic IUDs. If you are unsure, we do always recommend consulting your doctor or health care professional before use.
Switch on Aura and you should see its blue light come on. Then just turn it up gradually until you feel a tingling sensation. The sensation needs to be quite strong but not uncomfortable. After a few minutes the feeling will start to drop away slightly, as will your pain.
Nope, Aura recharges with a USB charger, so the AA’s can stay in the remote.
Sadly no, Aura is a magic little electrical device that doesn’t know how to swim, it much prefers dry land, so please ensure not to get wet!
The gym or casual exercise is a big YES, but like a gremlin, don't get it wet, so no swimming - sorry! Just be wary, lots of sweat, some fast movements, or big stretches may detach Aura.
No - your little pal will need to fly solo whilst it charges. The good news is, charging only takes 40 minutes and then lasts for 5 hours, so you won’t be separated for long!
In order to get the best result from your Aura, ensure all oil + mositurisers are removed from the area you’re wanting to apply the device. The skin must be completely dry so that the gel pads can be as adhesive as possible.
No, you can’t. For optimal results, we recommend wearing the device directly on the skin. However, we’ve made sure to design the Aura so it can be worn as an accessory on its own!
While some customers choose to sleep wearing AURA, we cannot recommend it for regulatory reasons. Caution is advised due to the increased risk of electrical impulses (via the gel pads) being applied to the neck, chest, thorax and/or face during sleep which can be dangerous.
We know that period cramps and cramps don’t have a set time frame in life. Aura is safe for anyone with period cramps to use, but TENS machines are not recommended to anyone under the age of 12.
If you suffer from period pain, then Aura is for you! However, we do not advise the use of Aura TENS to:
Anyone who is currently pregnant
Anyone with a cardiac pacemaker, implanted defibrillator, or any other implanted electronic device
Anyone currently having medical treatment for your pain, unless it is recommended by your physician.
Anyone suspected or diagnosed with heart disease or epilepsy
We recommend consulting your doctor or health care professional before making any medical decision.
Yes! We’re 100% confident you’ll love your TENS device. However, in the rare case that it’s not for you, simply submit your money back guarantee form HERE within 100 days of purchase to organise your refund.
We stand behind our products. If for any reason you are not completely satisfied with your AURA device, we offer a full refund, less shipping. Simply, complete the form HERE and upload your proof of purchase receipt. We take all the risk out of ordering by offering an unmatched 100-day satisfaction guarantee. We‘ll always do our best to take care of you.
Aura Health Insurance Rebate
Depending on your provider and your level of cover, you are eligible to claim any AURA purchase through your Health Insurance (win!). We won’t bore you for too long, it’s just 4 quick steps, pinky promise! Check out the 4 easy steps HERE.
This will all come down to your provider and their level of cover! We recommend reaching out to your provider to confirm if they will cover accessories as well as devices.
YES! Our AURA device has been approved by the TGA. Our ARTG number is 386118, if you’d like to pass this on to your insurer to check whether our AURA device is covered under your policy.
Most providers do not require a specific referral from a healthcare professional, however if this is a specific requirement of your provider we recommend reaching out to your GP or any women’s health specialist for advice.
Using your health savings account (HSA) or flexible spending account (FSA), is a great way to save money on healthcare and make a purchase of our AURA device and accessories. However, we do recommend that you contact your FSA or HSA administrator prior to purchasing an AURA device for extra precaution.
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