Aura - Money Back Guarantee

Fill out our money back guarantee form and select 'Submit'. Please then allow up to 5 business days for us to email you a copy of the returns form.

Print two copies of the returns form we email to you (keep one for your records).

Post the AURA product to us no later than 99 days from date of purchase with the original store receipt and and a signed copy of the VUSH Aura returns form.

Post the package to the address on the form that will be sent to you once you submit the request below.

1. Money Back Guarantee can only be applied for on this website.
2. Application Form, Aura product and original receipt must be returned to VUSH to be eligible for your money back.
3. Application forms:
   a. must be fully completed and lodged on this website;
   b. printed form must be signed and returned with product and receipt;
   c. will not be processed, returned or acknowledged if incomplete or incorrect.
   d. will only be valid for use with the Aura Device only.
4. AURA product:
   a. must be returned with application form & purchase receipt;
   b. must be in the case with the charging device.
5. Proof of purchase (original purchase receipt of the AURA) must be returned.
6. One refund of one product only per family at any one address.
7. Refund must be submitted within 99 days of order placed.
8. Refund Payments will be made:
   a. for the amount on the original purchase receipt;
   b. by refund to a Visa, Master Card or Paypal account only, as per the details on the application form;
   c. no cheques or other forms of refund will be used
   d. within 45 days of receipt of application form, product and purchase receipt
   e. postage costs will not be refunded.
9. VUSH reserves the right to reject any application it deems inappropriate or an abuse of the offer, or the subject of fraud.
10. VUSH reserves the right to change these terms and conditions without prior notice.